1STAFF 365 BACK OFFICE STAFFING SOFTWARE.
The rise in software-as-a-service (SaaS) and cloud solutions necessitates a different approach to management and support as applications are automatically updated on a regular basis (Microsoft have two major releases per year). Our experience managing many cloud clients has identified the need for a proactive release management model that extends beyond the traditional elements of help desk access and client management team support.
What does the Client Care Program include?
Client Management Team
Client Support Team (helpdesk)
Client Management Team
The successful management of your account is critical to the delivery of our mission to help organizations achieve more. Your dedicated Client Management Team includes an Inside Account Manager and a Client Success Manager, and with them a program of regular meetings will be maintained to cover both usual operation and strategic plans.
Manages the engagement of your existing system, including:
- Day-to-day operations.
- Contract renewals.
- Issue escalation.
- Upgrade conversations.
- Responsible for developing and managing an engagement beyond your existing system.
- Focuses on extending our relationship.
- Works on a joint strategy for the medium to long term.
Client Support Team
Our Support Team is equipped with skilled resources, leading technology, and partner relationships including:
Permanently staffed with dedicated service professionals who use the latest technology to log and answer your queries, research solutions, and provide resolutions.
Supported internally by our Professional Services and Development teams.
A direct line of support communication with all our partner software vendors.
This ensures we provide the best possible support service and fastest possible resolution to your issues.
Our Release Management service provides dedicated co-ordination and consultant expertise so that each release goes by unnoticed by the users and, importantly, provides a path to assess new features and improvements.
Want to find out more about our Client Care Program?
1Staff boosts efficiency, increases productivity, generates insights, maximizes margins, and improves cash flow. Whether you are looking for a full suite of functionality, or a robust front office or back office to integrate with your existing solution, 1Staff has you covered.