The rise in software-as-a-service (SaaS) and cloud solutions necessitates a different approach to management and support as applications are automatically updated on a regular basis (Microsoft have two major releases per year). Our experience managing many cloud clients has identified the need for a proactive release management model that extends beyond the traditional elements of help desk access and client management team support.

 

 

What does the Client Care Program include?

 

Client Management Team

Client Support Team (helpdesk)

Release Management

 

Client Management Team

The successful management of your account is critical to the delivery of our mission to help organizations achieve more. Your dedicated Client Management Team includes an Inside Account Manager and a Client Success Manager, and with them a program of regular meetings will be maintained to cover both usual operation and strategic plans.

Account Coordinator

Manages the engagement of your existing system, including:

  • Day-to-day operations.
  • Contract renewals.
  • Issue escalation.
  • Upgrade conversations.

Account Manager

  • Responsible for developing and managing an engagement beyond your existing system.
  • Focuses on extending our relationship.
  • Works on a joint strategy for the medium to long term.

 

 

Client Support Team

Our Support Team is equipped with skilled resources, leading technology, and partner relationships including:

Permanently staffed with dedicated service professionals who use the latest technology to log and answer your queries, research solutions, and provide resolutions.

Supported internally by our Professional Services and Development teams.

A direct line of support communication with all our partner software vendors.

This ensures we provide the best possible support service and fastest possible resolution to your issues.

 

 

Release Management

Our Release Management service provides dedicated co-ordination and consultant expertise so that each release goes by unnoticed by the users and, importantly, provides a path to assess new features and improvements.

Release Management Service

Want to find out more?

Download our Client Care Program Infographic.

Our carefully designed and super modern Client Care Program is tailor-made for Dynamics 365 Business Central, offering comprehensive support that covers all your needs.

Download Infographic

Want to find out more about our Client Care Program?

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