Why End-User Help Desk Support is Essential.
In today's fast-paced digital world, efficient and reliable IT support isn't just a service - it's a necessity. End-user help desk support forms the backbone of daily operations for businesses, ensuring that both minor inconveniences and major issues are resolved swiftly. This support not only enhances productivity by minimizing downtime but also improves overall user satisfaction by providing immediate assistance and rapid resolution.
We believe our Help Desk Support is best in class in the staffing sector.
At Professional Advantage we believe that quality support is the cornerstone of operational success. Numbers speaker louder than words and these KPI’s show why we stand out as the best support provider in the staffing sector.
To transparently showcase our effectiveness and commitment to quality, we focus on several Key Performance Indicators (KPIs):
24 hour Resolution Rate as at Sept 04 2024:
The percentage of issues resolved within 24 hours of the first interaction was 22.67%, indicating the efficiency and expertise of our team.
90 days First Response Goal as at Sept 04 2024:
The percentage of tickets processed within our First Response Goals was 96.58%, measuring the speed with which we initially respond to each new support case.
90 days Average Resolution Time as at Sept 04 2024:
The average time taken to resolve issues was 6.13 days, reflecting our team’s speed and ability to quickly resolve your support cases.
90 days Customer Positive Feedback as at Sept 04 2024
Direct feedback from users post-resolution of 97.01%, measuring their satisfaction with the service received.
Your Trusted Partner in IT Support.
Choosing 1Staff for your staffing solution means selecting a partner aligned to your operational excellence. With our top-tier help desk support, you can focus on growing your business while we handle the technicalities. Experience the difference with 1Staff - where your staffing solution needs are met with precision and professionalism.
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The 1Staff support customer portal is your 1-stop shop for logging questions, accessing knowledge articles and FAQs.
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1Staff boosts efficiency, increases productivity, generates insights, maximizes margins, and improves cash flow. Whether you are looking for a full suite of functionality, or a robust front office or back office to integrate with your existing solution, 1Staff has you covered.